Part I – Information CloudApper collects and controls
To keep you posted on new products and services, upcoming events, offers, promotions and other information that we think will be of interest to you;
To ask you to participate in surveys, or to solicit feedback on our products and services;
To set up and maintain your account, and to do all other things required for providing our services, such as enabling collaboration, providing website and mail hosting, and backing up and restoring your data;
To understand how users use our products and services, to monitor and prevent problems, and to improve our products and services;
To provide customer support, and to analyze and improve our interactions with customers;
To detect and prevent fraudulent transactions and other illegal activities, to report spam, and to protect the rights and interests of CloudApper, CloudApper’s users, third parties and the public;
To update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you;
To analyze trends, administer our websites, and track visitor navigations on our websites to understand what visitors are looking for and to better help them;
To monitor and improve marketing campaigns and make suggestions relevant to the user.
Legal bases for collecting and using information
Part II – Information that CloudApper processes on your behalf
Information entrusted to CloudApper and purposeInformation provided in connection with services: You may entrust information that you or your organization (“you”) control to CloudApper in connection with use of our services or for requesting technical support for our products. This includes information regarding your customers and your employees (if you are a controller) or data that you hold and use on behalf of another person for a specific purpose, such as a customer to whom you provide services (if you are a processor). The data may either be stored on our servers when you use our services, or transferred or shared to us as part of a request for technical support or other services.Information from mobile devices: When you elect to allow it, mobile applications available through our platform may have access to the camera, call history, contact information, photo library, and other information stored on your mobile device. Our applications require such access to provide their services. Similarly, when you elect to provide access, location-based information is also collected for purposes including, but not limited to, locating nearby contacts or setting location-based reminders. This information will be exclusively shared with our mapping providers and will be used only for mapping user locations. You may disable the mobile applications’ access to this information at any time by editing the settings on your mobile device. The data stored on your mobile device and their location information to which the mobile applications have access will be used in the context of the mobile application, and transferred to and associated with your account in the corresponding services (in which case the data will be stored on our servers) or, if you are hosting our platform within your environment, the data will remain with you unless you share it with us.(All the information entrusted to CloudApper is collectively termed “service data”)Ownership and control of your service dataWe recognize that you own your service data. We provide you complete control of your service data by providing you the ability to (i) access your service data, (ii) share your service data through supported third-party integrations, and (iii) request export or deletion of your service data.
In order to export or delete your data, please send an email to email@example.com. We will then take the appropriate steps to resolve your request.
How we use service dataWe process your service data when you provide us instructions through the various modules of our services. For example, when you generate work order, information such as the name and address of your vendor will be used to generate the work order.Push notificationsIf you have enabled notification on our desktop and mobile applications, we will push notifications through a push notification provider such as Apple Push Notification Service, Google Cloud Messaging or Windows Push Notification Services. You can manage your push notification preferences or deactivate these notifications by turning off notifications in the application or device settings.Who we share service data withCloudApper and third party sub-processors: In order to provide services and technical support for our products, CloudApper may engage other internal entities and third parties.Employees and independent contractors: We may provide access to your service data to our employees and individuals who are independent contractors of CloudApper involved in providing the services (collectively our “employees”) so that they can identify, analyze and resolve errors. We ensure that access by our employees to your service data is restricted to specific individuals, and is logged and audited. Our employees will also have access to data that you knowingly share with us for technical support or to import data into our products or services. We communicate our privacy and security guidelines to our employees and strictly enforce privacy safeguards within CloudApper.Collaborators and other users: Some of our products or services allow you to collaborate with other users or third parties. Initiating collaboration may enable other collaborators to view some or all of your profile information. For example, when you edit a document that you have shared with other persons for collaboration, your name and profile picture will be displayed next to your edits to allow your collaborators to know that you made those edits.Third-party integrations you have enabled: Most of our products and services support integrations with third-party products and services. If you choose to enable any third-party integrations, you may be allowing the third party to access your service information and personal information about you. We encourage you to review the privacy practices of the third-party services and products before you enable integrations with them.Other cases: Other scenarios in which we may share information that are common to information covered under Parts I and II are described in Part III.Retention of informationWe hold the data in your account as long as you choose to use CloudApper Services. Once you terminate your CloudApper user account, your data will eventually get deleted from active databases during the next clean-up that occurs. The data deleted from active databases will also be deleted from backup databases during the next clean-up.
Part III – General
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