Case Study
How Potpourri Group Built a Touchless Workforce Experience for a Multi-Brand Retail Business Serving Millions
Potpourri Group is a multi-brand direct-to-consumer merchant serving millions of customers each year. When warehouse employees needed a safer, touchless way to interact with the workforce process, CloudApper AI extended UKG Workforce Ready with a badge-based process layer that helped employees submit punches without touching shared attendance machines while keeping workforce data connected to the system of record.
- Retail Distribution
- Warehouse Workforce Experience
- Touchless Badge Access
- UKG Workforce Ready
- Process Layer
1963
Founded with decades of retail and catalog commerce growth
Millions
Customers served each year across Potpourri Group brands
Touchless
Warehouse workforce access connected to UKG Workforce Ready
Potpourri Group
Multi-Brand Direct-to-Consumer Merchant · Warehouse Distribution · Retail Catalog Brands
Industry
Retail & Direct-to-Consumer Commerce
What They Do
Multi-Brand Merchandising & Distribution
Primary Challenge
Safer Warehouse Workforce Access
Workforce Context
Warehouse Employees and Distribution Teams
Deployment Model
Touchless Badge Scanning
Enterprise System
UKG Workforce Ready
CloudApper AI + UKG Workforce Ready
CloudApper AI extended Potpourri Group’s UKG Workforce Ready environment with a touchless badge-based front-end process that fit the warehouse without replacing the system of record.
Multi-Brand Direct-to-Consumer Merchant
Download the full case study
See how Potpourri Group used CloudApper AI to give warehouse employees a touchless workforce experience while keeping UKG Workforce Ready as the system of record.
- Safer touchless badge-based workforce access at the warehouse
- Employee time data submitted back to UKG Workforce Ready
- Standard tablet deployment without proprietary attendance hardware
- A simpler employee experience designed for warehouse environments
The challenge
When warehouse access had to become safer without slowing employees down
Potpourri Group’s warehouse employees take initiative, work independently, and help support a multi-brand retail business serving millions of customers each year. During the Covid-19 pandemic, shared touch-based attendance machines created a new workplace concern. Potpourri needed a safer way for employees to interact with the workforce process while keeping time data connected to UKG Workforce Ready.
Touch-based attendance no longer fit the work environment
Potpourri needed a safer, more hygienic way for warehouse employees to submit punches without touching a shared attendance machine.
Warehouse teams needed a simple experience
Employees needed a process that fit the pace of warehouse work, supported independent teams, and avoided unnecessary complexity at the point of entry.
UKG Workforce Ready needed to stay connected
Potpourri wanted workforce data to continue flowing into UKG Workforce Ready while improving the employee-facing experience at the warehouse.
The solution
A touchless process layer built around the way warehouse teams work
CloudApper AI extended Potpourri Group’s UKG Workforce Ready environment with a touchless barcode and QR badge process. Employees could scan their badge at the warehouse entrance using standard tablets, and the captured time data was submitted back to UKG Workforce Ready, creating a safer employee experience without changing the enterprise system.
Holiday and overtime interactions
Holiday pay interacted with overtime calculations in ways no existing payroll template handled — leading to underpayments that went undetected for weeks.
Holiday pay interacted with overtime calculations in ways no existing payroll template handled — leading to underpayments that went undetected for weeks.
Full implementation details in the PDF
Touchless badge scanning, UKG Workforce Ready connectivity,
warehouse employee access, and standard tablet deployment are
covered in the full case study.
warehouse employee access, and standard tablet deployment are
covered in the full case study.
The results
What Potpourri gained when warehouse workforce access became safer and easier
The impact was larger than a touchless punch. Potpourri Group gained a safer warehouse workforce process that helped employees avoid shared contact points, maintained a simple experience at the warehouse entrance, and kept employee time data connected to UKG Workforce Ready. For a multi-brand retailer serving millions of customers, that meant workforce processes could support employee safety without slowing the work behind customer fulfillment.
Touchless
Warehouse employees could scan badges without touching attendance machines
Connected
Time data submitted back to UKG Workforce Ready
Simple
Badge-based process designed for warehouse employees
Standard
Tablet-based deployment without proprietary hardware
Holiday and overtime interactions
Holiday pay interacted with overtime calculations in ways no existing payroll template handled — leading to underpayments that went undetected for weeks.
Holiday pay interacted with overtime calculations in ways no existing payroll template handled — leading to underpayments that went undetected for weeks.
Full impact details in the PDF
Safer warehouse access, touchless badge scanning, standard tablets,
and UKG Workforce Ready data flow.
and UKG Workforce Ready data flow.
How CloudApper AI extended Potpourri’s workforce system
- Safer Warehouse Workforce Access
- Multi-Brand Retail Environment
- Touchless Badge Scanning
- Standard Tablet Deployment
- UKG Workforce Ready Sync
- CloudApper AI Process Layer
Trusted by enterprises
G2
4.9/5
UKG Marketplace
4.7/5
- Works with major HCM systems
- AWS Partner · AWS Bedrock
- SOC 2 Compliant
- Enterprise Workflow Experience
Need safer warehouse workforce access?
Organizations can use CloudApper AI to close the gap between enterprise systems and the employee-facing processes that happen in warehouses, facilities, and other high-volume work environments.
CloudApper’s AI platform freed me from the burden of managing developers and delivered a personalized software solution that exceeded my expectations.
Talla Kuperman
CEO · Forever LT
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Warehouse work depends on workforce processes that are safe, simple, and connected to the system of record.
CloudApper AI is the process layer that closes the gaps enterprise software can’t, across HR, ERP, CRM, and beyond, on any platform, in weeks not quarters. Potpourri Group used it to extend UKG Workforce Ready with a touchless warehouse workforce process that helped employees scan in safely, avoided shared attendance-machine contact, and kept workforce data connected so teams could keep supporting a multi-brand retail business serving millions of customers.
