For many organizations, using external time and attendance systems to manage PTO accruals is a practical necessity. However, when it comes to displaying those balances in Workday, the platform’s rigid requirements can introduce significant roadblocks. This widespread challenge—known as External PTO Balance Display Issues for Workday—has prompted HR and payroll teams to seek more flexible, user-friendly solutions.

For more information on CloudApper hrPad visit our page here.

To explore how leading teams are solving this problem, we spoke to industry professionals who’ve implemented CloudApper hrPad, a self-service kiosk solution purpose-built to extend Workday’s functionality without deep system reengineering.

‘We Needed Display, Not Redundant Calculations’ — Payroll Manager, Healthcare Network

‘We already had a system calculating PTO, and asking us to recreate every transaction in Workday just to display a number was inefficient. hrPad let us feed in balance totals and show them to employees right where they clock in. It saved us weeks of integration effort.’

‘Employee Transparency Improved Overnight’ — HRIS Analyst, Retail Company

‘Our hourly staff used to ask HR for PTO balances because Workday wouldn’t show the externally calculated ones. With hrPad, they now check their balances at any breakroom kiosk—accurate, real-time, and no more confusion.’

‘Unionized Environments Require Flexibility’ — HR Director, Logistics Firm

‘Different union contracts meant we couldn’t enforce a one-size-fits-all PTO plan in Workday. With hrPad, we can show tailored balances by location and union group without creating dozens of Workday plans.’

‘We Wanted Visibility Without Rebuilding Workday’ — HR Systems Lead, Manufacturing

‘We were told we had to replicate every accrual transaction in Workday just to get balances onto payslips. Instead, we use hrPad to surface external PTO data at dedicated kiosks—it integrates with our existing systems and leaves Workday untouched.’

What Experts Agree On:

Benefit Expert Consensus
Displaying PTO without recreating history hrPad makes it possible to surface externally calculated PTO without syncing every transaction into Workday
Simpler user access Kiosks allow hourly employees to view their balances without logging into the HCM system
Scalable by location and union rules hrPad supports contextual displays tailored by job, department, or site
Less strain on Workday configuration No duplication of plans or backend rule changes required

Final Thought

External PTO Balance Display Issues for Workday users are a persistent challenge for businesses using third-party timekeeping systems. The consensus among HR professionals is clear: CloudApper hrPad resolves this challenge by offering real-time, kiosk-based visibility into externally managed PTO—without altering Workday’s native structure. It’s a scalable, no-code solution that bridges systems and brings PTO transparency directly to employees.

 

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