Case Study
How FACE Amusement stopped letting workforce admin compete with the guest experience
FACE Amusement exists to create fun. Family attractions, boutique arcades, themed adventures, and the genuine smiles of employees who make it all feel welcoming. When shift communications and time capture were running on manual processes, that mission was competing with operational friction. CloudApper extended UKG Pro WFM with the process layer that made workforce operations run on their own, in weeks, without IT involvement or infrastructure changes.
- Hospitality & Entertainment
- UKG Pro WFM
- Shift Management
- Payroll Integrity
- Multi-Location Operations
95%
Seamless shift coverage achieved
5%
Missed punches per week, down from 25-30%
Hundreds
Of employees across locations served
FACE Amusement Group
Hospitality and entertainment provider · Family attractions, arcades, and themed experiences · United States
Industry
Hospitality & Entertainment
HCM Platform
UKG Pro WFM (Dimensions)
Primary Challenge
Shift Management & Payroll Accuracy
Workforce
Hundreds of employees nationwide
Solution
CloudApper AI Process Layer
Device
Tablets
CloudApper AI + UKG Pro WFM
CloudApper extends UKG’s strengths, adding the process layer that turns workforce data into automated shift operations and accurate payroll across every location
Hospitality & Entertainment · Nationwide, USA
Download the full case study
Get the complete implementation details, shift automation configuration, and payroll integrity framework not covered on this page.
- Shift communication automation setup and logic
- UKG Pro WFM integration and time capture details
- Missed punch reduction and payroll accuracy framework
- Full operational impact and shift coverage data
The challenge
What running a guest-first operation demanded from their enterprise platform
FACE Amusement’s UKG Pro WFM platform was a solid foundation for workforce management. What the organization needed next was a process layer that could extend it further, making shift communications automatic, time capture reliable, and payroll accurate without requiring managers to carry the administrative weight themselves.
Shift communication that kept every employee informed from the moment they clocked in
With hundreds of employees working across multiple locations, FACE Amusement needed every shift to begin with complete clarity, the right assignments, the right context, delivered automatically, so managers could focus on operations rather than coordination.
Accurate time capture as the foundation for payroll integrity
Reliable payroll depended on reliable time data. FACE Amusement wanted a system that could capture work hours precisely and consistently, ensuring every employee was paid correctly and on time, every cycle.
Shift coverage that matched the pace of the guest-facing business
In a hospitality environment where the guest experience depends on the right people being in the right place, FACE Amusement needed shift coverage to be proactive and predictable, not reactive and last-minute.
A workforce management layer that could scale with the organization
As FACE Amusement continued to grow its network of attractions, the operational systems needed to scale just as confidently, without adding administrative overhead or depending on manual processes at every new location.
The solution
A tablet-based process layer that made shift operations run themselves
FACE Amusement deployed CloudApper AI on top of UKG Pro WFM, not to replace it, but to extend it with the operational layer their hospitality model required. Shift communications became automatic. Time capture became reliable. Payroll accuracy followed. No IT involvement. No infrastructure changes. Operational across locations in weeks.
Holiday and overtime interactions
Holiday pay interacted with overtime calculations in ways no existing payroll template handled — leading to underpayments that went undetected for weeks.
Holiday pay interacted with overtime calculations in ways no existing payroll template handled — leading to underpayments that went undetected for weeks.
Full implementation details in the PDF
Shift automation setup, time capture configuration, and payroll accuracy framework
are all in the full case study.
are all in the full case study.
The results
What FACE Amusement became capable of and what their people got back
The impact ran through every level of the organization. Managers stopped carrying the weight of manual coordination and started focusing on operations. Employees showed up knowing their schedules and confident in how their time was being tracked. And the guests walking through FACE Amusement’s doors experienced what happens when a hospitality team can focus entirely on making their visit memorable. The headline numbers:
Under 5%
Missed punches per week, down from 25-30%
95%
Seamless shift coverage achieved through automated communications
Zero
Manual shift briefing processes remaining after go-live
Employee trust in payroll accuracy and manager confidence in shift data
Holiday and overtime interactions
Holiday pay interacted with overtime calculations in ways no existing payroll template handled — leading to underpayments that went undetected for weeks.
Holiday pay interacted with overtime calculations in ways no existing payroll template handled — leading to underpayments that went undetected for weeks.
Full impact data in the PDF
HR workload, shift coverage, and
guest experience outcomes.
guest experience outcomes.
How CloudApper extended UKG
- Employee Self-Service Kiosk
- UKG Pro WFM (Dimensions)
- Automated Shift Communications
- Tablet-based Time Capture
- Shift Bidding & Swapping
- Payroll Integrity Layer
Trusted by enterprises
G2
4.9/5
UKG Marketplace
4.7/5
- UKG Technology Innovation Partner (2023)
- UKG Technology Partner Influencer (2025)
- AWS Partner · AWS Bedrock
- SOC 2 Compliant
Running a guest-first operation?
Hospitality and entertainment organizations that extend UKG with CloudApper’s process layer typically see shift coverage and payroll accuracy improve dramatically in weeks, without IT involvement and without infrastructure changes. Let’s see what’s possible for your organization.
Before, missed punches were a headache, averaging 25-30% per week. Thanks to CloudApper, the number has decreased to less than 5% missed punches per week. The benefits are immense. Managers no longer struggle with tracking time, leading to more accurate payroll processing, and ensuring team members get paid correctly. It’s been a game-changer for our organization, saving time, money, and frustrations.
Deb Christensen
Chief People Officer . FACE Amusement
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Your guests came for the experience. CloudApper makes sure your team can focus on delivering it.
CloudApper is the process layer that closes the gaps enterprise software can’t, across HR, ERP, CRM, and beyond, on any platform, in weeks not quarters. Because the organizations that move fastest aren’t the ones with the biggest budgets or the best vendors. They’re the ones that stopped waiting for permission to close the gap.
