Case Study
How Greenville Water Built a More Accessible Workforce Experience Without Changing Its Enterprise System
Greenville Water needed its enterprise workforce system to work better for the people keeping essential water services running. Employees found the existing punch process tedious, and many did not want to use personal mobile devices for work because of data privacy concerns. CloudApper AI extended Greenville Water’s UKG Ready system with a shared-tablet process layer that made workforce access simpler, touchless, and easier for employees to adopt without disrupting the system of record.
- Public Utility
- Employee Experience
- Workforce System Adoption
- UKG Ready
- Process Layer
Essential
Utility teams supported with easier workforce access
Shared Access
Facility-friendly experience for employee adoption
40%
Employees already enrolled during implementation
Greenville Water
Public water utility · Greenville, South Carolina · Engineers, operators, maintenance crews, field services, customer service, IT, accounting, and billing teams
Industry
Public Utility
Location
Greenville, South Carolina
Primary Challenge
Workforce System Adoption
Workforce Context
Essential Utility Teams
Deployment Model
Shared Tablets
Enterprise System
UKG Ready
CloudApper AI + UKG Ready
CloudApper AI extended Greenville Water’s existing workforce system with a shared-tablet experience that helped employees identify themselves, record attendance, and submit time data back to the system of record
Public Utility · South Carolina
Download the full case study
See how Greenville Water used CloudApper AI to reduce employee friction, avoid personal-device concerns, and connect shared-tablet attendance capture back to its UKG Ready system.
- Shared-tablet experience for employee adoption
- Touchless facial recognition for easier identification
- Reduced need for employees to use personal devices
- Attendance data connected to the UKG Ready
The challenge
When workforce adoption could not depend on a process employees resisted
Greenville Water’s workforce includes engineers, accountants, chemists, state-approved water treatment plant operators, mechanics, maintenance crews, machine operators, field services, customer service, IT, accounting, and billing teams. These employees support essential water service infrastructure across reservoirs, treatment plants, tanks, pumps, and the main office. The challenge was not the enterprise system itself. Greenville Water needed a facility-friendly way for employees to record time that fit their workplace, reduced personal-device concerns, and kept workforce records connected to UKG.
The time capture workflow needed to fit the facility
Employees needed a simpler, shared way to clock in and out at the worksite while keeping time data connected to UKG.
Personal-device use created employee concern
Some employees resisted using their own mobile devices for punching in, partly because of understandable concerns about personal data and privacy.
The organization needed a shared, facility-friendly approach
Greenville Water needed employees to clock in and out easily at the facility without making the process feel invasive or dependent on personal phones.
Essential utility teams needed less friction, not another workaround
The goal was to make the enterprise workforce system easier for employees to use while keeping attendance records connected to the system of record.
The solution
A process layer that made the workforce system easier to use at the facility
CloudApper AI extended Greenville Water’s existing UKG system with a shared-tablet experience configured for touchless facial recognition. Instead of asking employees to navigate a tedious process or use personal mobile devices, Greenville Water could give employees a simpler way to identify themselves and submit attendance data from standard tablets placed at the facility.
Holiday and overtime interactions
Holiday pay interacted with overtime calculations in ways no existing payroll template handled — leading to underpayments that went undetected for weeks.
Holiday pay interacted with overtime calculations in ways no existing payroll template handled — leading to underpayments that went undetected for weeks.
Full implementation details in the PDF
Shared tablets, kiosk mode, facial recognition enrollment,
and UKG workforce system submission are
all covered in the full case study.
and UKG workforce system submission are
all covered in the full case study.
The results
What Greenville Water gained when workforce access became easier to adopt
The impact was larger than a clock-in method. Greenville Water gave employees a facility-friendly way to interact with the enterprise workforce system while reducing concerns around personal-device use. Employees got a faster, simpler experience. Managers and workforce administrators gained a cleaner way to capture attendance data. And the organization kept its UKG system of record in place while closing the usability gap that had been slowing adoption.
Essential
Utility teams supported with shared, facility-level workforce access
5
Employees supported with frontline self-service and AI assistance
40%
Labor compliance through proactive break alerts and policy guidance
Simpler
Risk from time theft, manual errors, and after-the-fact corrections
Holiday and overtime interactions
Holiday pay interacted with overtime calculations in ways no existing payroll template handled — leading to underpayments that went undetected for weeks.
Holiday pay interacted with overtime calculations in ways no existing payroll template handled — leading to underpayments that went undetected for weeks.
Full impact details in the PDF
Employee adoption, personal-device concerns,
shared tablets, touchless identification,
and UKG time data submission.
shared tablets, touchless identification,
and UKG time data submission.
How CloudApper AI extended Greenville Water’s workforce system
- Shared Tablet Kiosk Experience
- Touchless Facial Recognition
- Quick Employee Enrollment
- Barcode & QR Code Options
- Attendance Data Submission
- UKG Ready Sync
Trusted by enterprises
G2
4.9/5
UKG Marketplace
4.7/5
- Works with major HCM systems
- AWS Partner · AWS Bedrock
- SOC 2 Compliant
- Enterprise Workflow Experience
Employee adoption issues with your workforce system?
Organizations can use CloudApper AI to close the gap between enterprise systems and the real employee experience, making workforce processes easier to complete without replacing the system of record.
CloudApper’s AI platform freed me from the burden of managing developers and delivered a personalized software solution that exceeded my expectations.
Talla Kuperman
CEO · Forever LT
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Enterprise systems only create value when people can actually use them.
CloudApper AI is the process layer that closes the gaps enterprise software can’t, across HR, ERP, CRM, and beyond, on any platform, in weeks not quarters. Greenville Water used it to extend its UKG Ready system with a shared-tablet experience that made attendance capture easier for employees, gave administrators cleaner workforce data, and helped essential utility teams spend less time fighting process friction.
