Case Study
How Thunder Gaming Made Workforce Accountability Easier to Sustain Across a Fast-Moving Esports Events Environment
Thunder Gaming runs a collaborative esports events environment where employee trust and fair workforce practices matter. The organization needed stronger guardrails around time records without making the employee experience feel complicated, disruptive, or hardware-heavy. CloudApper AI extended Thunder Gaming’s UKG system with a touchless process layer that helped employees confirm time simply while giving leaders a cleaner way to protect payroll integrity and workplace trust.
- Esports Events
- Workforce Trust
- Fair Payroll Practices
- UKG
- Process Layer
Workforce Trust
Fair time practices protected across the employee experience
Touchless
Employee identification without proprietary hardware
UKG
Workforce data connected to the system of record
Thunder Gaming
Esports events organization · Community tournaments · Collaborative weekly event schedule
Industry
Esports & Events
What They Do
Esports Events & Community Tournaments
Primary Challenge
Workforce Trust
Workforce Context
Event Teams
Deployment Model
Touchless Identification
Enterprise System
UKG
CloudApper AI + UKG
CloudApper AI extended Thunder Gaming’s existing UKG system with a touchless employee identification experience that made time confirmation simpler, cleaner, and easier to trust.
Esports & Events · South Carolina
Download the full case study
See how Thunder Gaming used CloudApper AI to strengthen workforce trust, support fair payroll practices, and connect touchless time confirmation back to its UKG system.
- Workforce trust strengthened through clearer time records
- Touchless employee identification through CloudApper AI
- Standard tablets and smartphones instead of proprietary hardware
- Time data connected to the UKG system
The challenge
When workforce trust needed stronger guardrails without disrupting the employee experience
Thunder Gaming’s work is built around community, collaboration, and fast-moving esports events. Its teams help create tournaments and event experiences for both major titles and smaller games, with a weekly schedule that requires coordination and trust. The organization wanted to protect that workplace culture while addressing time record concerns that affected payroll efficiency and employee morale.
Fairness mattered to the workplace culture
Thunder Gaming wanted a comfortable and motivating work environment where honest, productive employees did not feel undermined by inconsistent time practices.
Time record issues affected more than payroll
Timesheet manipulation created a practical business concern because it could reduce payroll accuracy, create manager follow-up, and weaken trust among employees.
Leaders needed guardrails that felt simple for employees
The goal was to strengthen workforce accountability while keeping the process easy, touchless, and connected to the UKG system.
The solution
A process layer that made workforce accountability simpler to sustain
CloudApper AI extended Thunder Gaming’s UKG system with a touchless face-matching experience for employee time confirmation. Employees could identify themselves quickly using standard tablets or smartphones, while the organization avoided the cost and complexity of proprietary hardware.
Holiday and overtime interactions
Holiday pay interacted with overtime calculations in ways no existing payroll template handled — leading to underpayments that went undetected for weeks.
Holiday pay interacted with overtime calculations in ways no existing payroll template handled — leading to underpayments that went undetected for weeks.
Full implementation details in the PDF
Face matching, standard device deployment, UKG system connectivity,
and employee adoption details are covered in the full case study.
and employee adoption details are covered in the full case study.
The results
What Thunder Gaming gained when workforce accountability became easier to trust
The impact was larger than time capture. Thunder Gaming strengthened fairness across the employee experience, reduced room for buddy punching and timesheet fraud, and gave leaders a simpler way to protect payroll integrity. Employees got a clear, touchless experience that was easy to use without external support, and the organization kept its UKG system as the system of record while closing the front-end process gap.
Fairer
Workforce experience supported by clearer time records
Reduced
Buddy punching and timesheet fraud concerns
Touchless
Employee identification experience for shared environments
Simple
Employee use without external support
Holiday and overtime interactions
Holiday pay interacted with overtime calculations in ways no existing payroll template handled — leading to underpayments that went undetected for weeks.
Holiday pay interacted with overtime calculations in ways no existing payroll template handled — leading to underpayments that went undetected for weeks.
Full impact details in the PDF
Employee adoption, personal-device concerns, shared tablets, touchless identification,
and UKG time data submission.
and UKG time data submission.
How CloudApper AI extended Thunder Gaming’s workforce system
- Touchless Face Matching
- Workforce Trust Guardrails
- Standard Tablet & Smartphone Deployment
- Employee Time Confirmation
- UKG System Sync
- CloudApper AI Process Layer
Trusted by enterprises
G2
4.9/5
UKG Marketplace
4.7/5
- Works with major HCM systems
- AWS Partner · AWS Bedrock
- SOC 2 Compliant
- Enterprise Workflow Experience
Employee adoption issues with your workforce system?
Organizations can use CloudApper AI to close the gap between enterprise systems and the real employee experience, making workforce processes easier to complete without replacing the system of record.
They are backed with a great team that is both receptive to customer input and very responsive to support requests.
Paul Kolesa
Chief Risk Officer, Thunder Gaming
Similar challenges
More case studies you might find useful
Workforce Management
How SCS Engineers Extended Workday to Keep Field Teams Connected Across Low-Connectivity Job Sites
Workforce Management
How Bergey’s Built a More Consistent Employee Experience Across a 50+ Location Dealership Network
Workforce trust breaks when enterprise systems cannot reach the moment work happens.
CloudApper AI is the process layer that closes the gaps enterprise software can’t, across HR, ERP, CRM, and beyond, on any platform, in weeks not quarters. Thunder Gaming used it to extend its UKG system with a touchless experience that protected fairness, simplified time confirmation, and helped teams keep event work moving with trust.
