Case Study
How Brightwater Senior Living Brought Clearer Workforce Visibility Across Its Senior Care Communities
Brightwater Senior Living supports residents across care communities with independent living, assisted living, memory care, and short stay options. As workforce activity spread across multiple branches, timekeeping and payroll information became fragmented across different methods. CloudApper AI extended UKG Ready with a connected process layer that helped Brightwater centralize workforce data, support consistent employee identification, and reduce paper-based follow-up without changing the system of record.
- Senior Living
- Connected Workforce Visibility
- Centralized Timekeeping
- UKG Ready
- Process Layer
Connected
Workforce visibility across care community branches
Paperless
Timekeeping and payroll processes with less manual entry
UKG Ready
Workforce data connected to the system of record
Brightwater Senior Living
Independent Living · Assisted Living · Memory Care · Short Stay Senior Care Communities
Industry
Senior Living & Care
What They Do
Senior Care & Resident Experiences
Primary Challenge
Fragmented Workforce Data
Workforce Context
Employees Across Care Communities
Deployment Model
Touchless Identification
Enterprise System
UKG Ready
CloudApper AI + UKG Ready
CloudApper AI extended Brightwater Senior Living’s UKG Ready environment with a touchless front-end process that helped centralize workforce data across care communities.
Senior Living · Care Communities
Download the full case study
See how Brightwater Senior Living used CloudApper AI to connect fragmented timekeeping and payroll information across care communities while keeping UKG Ready as the system of record.
- Connected workforce data across multiple care community branches
- Centralized timekeeping and payroll information in UKG Ready
- Touchless employee identification on standard tablets
- Paperless process that reduced manual timekeeping data entry
The challenge
When workforce information was spread across care communities, visibility became harder to maintain
Brightwater Senior Living needed a more connected way to manage workforce information across its care communities. Different branches were using different methods for timekeeping and payroll management, which left information fragmented and made it harder to keep a consistent view of employee activity.
Workforce data was fragmented across branches
Different timekeeping and payroll methods made it harder to maintain a single view of employee activity across Brightwater’s care communities.
Manual timekeeping created extra work
Paper-based and manual processes added administrative effort and made payroll follow-up more dependent on after-the-fact data entry.
UKG Ready needed to stay central
Brightwater needed a front-end process that improved employee identification and data capture while keeping UKG Ready as the connected system of record.
The solution
A process layer that connected workforce data without replacing UKG Ready
CloudApper AI extended Brightwater Senior Living’s UKG Ready environment with a touchless employee identification and time submission experience. Employees could submit punches through standard tablets using face matching, while the captured information flowed back into UKG Ready so timekeeping and payroll data could be managed from a more centralized place.
Holiday and overtime interactions
Holiday pay interacted with overtime calculations in ways no existing payroll template handled — leading to underpayments that went undetected for weeks.
Holiday pay interacted with overtime calculations in ways no existing payroll template handled — leading to underpayments that went undetected for weeks.
Full implementation details in the PDF
Centralized timekeeping, touchless identification, UKG Ready connectivity,
and paperless workforce data capture are
covered in the full case study.
and paperless workforce data capture are
covered in the full case study.
The results
What Brightwater gained when workforce data became easier to connect
The impact was larger than time capture. Brightwater Senior Living gained a more connected workforce process across its care communities, reduced the manual effort tied to fragmented timekeeping methods, and kept employee time data flowing into UKG Ready. Employees gained a simple touchless experience, while the organization gained cleaner visibility into workforce activity across branches.
Connected
Workforce data centralized across care community branches
Paperless
Less manual timekeeping and payroll data entry
Touchless
Employee identification experience suited for care environments
UKG Ready
Captured time data submitted back to the system of record
Holiday and overtime interactions
Holiday pay interacted with overtime calculations in ways no existing payroll template handled — leading to underpayments that went undetected for weeks.
Holiday pay interacted with overtime calculations in ways no existing payroll template handled — leading to underpayments that went undetected for weeks.
Full impact details in the PDF
Fragmented workforce data, centralized timekeeping, touchless identification,
and UKG Ready data flow.
and UKG Ready data flow.
How CloudApper AI extended Brightwater’s workforce system
- Connected Workforce Visibility
- Senior Living Workforce Experience
- Touchless Face Matching
- Standard Tablet Deployment
- UKG Ready Sync
- CloudApper AI Process Layer
Trusted by enterprises
G2
4.9/5
UKG Marketplace
4.7/5
- Works with major HCM systems
- AWS Partner · AWS Bedrock
- SOC 2 Compliant
- Enterprise Workflow Experience
Need workforce data connected across care communities?
Organizations can use CloudApper AI to close the gap between enterprise systems and the real workforce processes happening across locations, branches, and care environments.
CloudApper’s AI platform freed me from the burden of managing developers and delivered a personalized software solution that exceeded my expectations.
Talla Kuperman
CEO · Forever LT
Similar challenges
More case studies you might find useful
Workforce Management
How Poydras Home Built a More Accessible Workforce Experience for a Senior Care Community
Workforce Management
How Greenville Water Built a More Accessible Workforce Experience Without Changing Its Enterprise System
Workforce visibility breaks down when the work is spread across locations but the process is not connected.
CloudApper AI is the process layer that closes the gaps enterprise software can’t, across HR, ERP, CRM, and beyond, on any platform, in weeks not quarters. Brightwater Senior Living used it to extend UKG Ready with a connected workforce process that helped care community employees identify themselves, reduced manual timekeeping data entry, and gave teams a clearer view of workforce activity without replacing the system of record.
